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How to make a Claim

How to Submit Your Claim
  1. You need to submit your claim within 30 days of the event giving rise to your claim.
  2. Submit your claim by using our Travel Online Claim Form. Alternatively you can download a copy of our Chubb Travel Insurance claim form.
  3. Complete ALL relevant sections & questions of the claim form that relate to your claim in full. Missing out details will usually result in us needing to contact you for clarification and delay the assessment of your claim.
  4. Ensure that you collate and attach to your claim form ALL the required supporting documents that relate to your claim. Failing to provide the required supporting documentation will usually result in us needing to contact you for clarification and delay the assessment of your claim.
  5. For prompt assessment of your claim submit your claim form and supporting documentation by using our Travel Online Claim Form or by emailing to Alternatively you can submit your claim via post.
  6. Once submitted you should expect to receive confirmation of your claim number within 3 days for emailed claims and within 5 days for posted claims.
  7. Should you have any query in relation to your claim including a status update please contact our Claims at remembering to quote your policy and claim number.
Required documents to submit in support of your claim
  • All claims are required to be submitted with the following supporting documents:
    1. Completed Claim Form
    2. Travel booking confirmation and itinerary.
  • In addition to these the following additional supporting documents are required based on the type of claim you are submitting:
Benefit Being Claimed For Proof of Loss Document
Personal Accident: Accidental Death
  • Copy of death certificate & copy of coroner's dispositions and finding (if applicable)
Personal Accident: Permanent Total Disablement or
Personal Accident: Loss of Limbs or eyes
  • Medical practitioner's statement
Child Education Expenses
  • Copy of birth certificate
Medical Expenses
  • Medical report; and
  • Proof of cost (e.g. doctor’s invoice/receipt)
Compassionate Allowance or Child Guard
  • Medical report or in the event of death a copy of death certificate
Hospital Income
  • Medical report; and
  • Hospital bill
Personal Liability
  • Letter or Demand of a claim made against you
Trip Cancellation or
Trip Curtailment
  • Any documentation that supports the unforeseen circumstances that led to the cancellation or curtailment (e.g. a Medical Report)
Travel Delay or
Travel Misconnection or
Flight Diversion or
Travel Overbooked or
Missed Departure
  • Notification from the airline or transport carrier confirming reason for the delay; and
  • Proof of additional expenses
Baggage Delay
  • Airline baggage irregularity report or similar confirming delay; and
  • Proof of additional expenses
Loss of:
Personal Effects and Baggage; or
Personal Money; or Travel Documents
  • Any document that demonstrates proof of ownership; and
  • Any document that adequately supports the amount claimed (replacement invoices or repair quotes); and in the event of theft; and
  • A Police Report
Credit Card Indemnity
  • A Police Report; and
  • Credit Card statement that identifies the fraudulent transactions; and
  • Any correspondence you have received from your card issuer in relation to the fraudulent transactions
Hijack Inconvenience
  • Letter from Airlines company and Police Report
Home Contents Benefit
  • A Police Report