How to make a Claim
How to Submit Your Claim
- You need to submit your claim within 30 days of the event giving rise to your claim.
- Submit your claim by using our Travel Online Claim Form. Alternatively you can download a copy of our Chubb Travel Insurance claim form.
- Complete ALL relevant sections & questions of the claim form that relate to your claim in full. Missing out details will usually result in us needing to contact you for clarification and delay the assessment of your claim.
- Ensure that you collate and attach to your claim form ALL the required supporting documents that relate to your claim. Failing to provide the required supporting documentation will usually result in us needing to contact you for clarification and delay the assessment of your claim.
- For prompt assessment of your claim submit your claim form and supporting documentation by using our Travel Online Claim Form or by emailing to travelclaims.sg@chubb.com. Alternatively you can submit your claim via post.
- Once submitted you should expect to receive confirmation of your claim number within 3 days for emailed claims and within 5 days for posted claims.
- Should you have any query in relation to your claim including a status update please contact our Claims at travelclaims.sg@chubb.com remembering to quote your policy and claim number.
Required documents to submit in support of your claim
- All claims are required to be submitted with the following supporting documents:
- Completed Claim Form
- Travel booking confirmation and itinerary.
- In addition to these the following additional supporting documents are required based on the type of claim you are submitting:
Benefit Being Claimed For | Proof of Loss Document |
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Personal Accident: Accidental Death |
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Personal Accident: Permanent Total Disablement or Personal Accident: Loss of Limbs or eyes |
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Child Education Expenses |
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Medical Expenses |
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Compassionate Allowance or Child Guard |
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Hospital Income |
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Personal Liability |
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Trip Cancellation or Trip Curtailment |
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Travel Delay or Travel Misconnection or Flight Diversion or Travel Overbooked or Missed Departure |
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Baggage Delay |
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Loss of: Personal Effects and Baggage; or Personal Money; or Travel Documents |
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Credit Card Indemnity |
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Hijack Inconvenience |
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Home Contents Benefit |
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